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ANYBODY ELSE HAD TROUBLE WITH HERO TRANSFER CASE
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<blockquote data-quote="Todd Wooten" data-source="post: 559041" data-attributes="member: 11810"><p>Howdy,</p><p></p><p></p><p>My name is Todd. The owner of TWF. I want to start by saying thank you. Thank you to all of our customers and thank you for all of the positive feedback that has been in this thread. </p><p></p><p>When we set out to develop the HERO transfer case we had one thing in mind. Make something strong that would hold up where others had failed. I'm proud to say we have had several of them finish KOH last year and even a top 5 finish. They have been tested by some of the hardest drivers out there as far as rock bouncers, where they have and are still proving to be crazy strong. I'm going to start by saying that we have learned a few things along the way and grown from them. I feel bad that we have even one customer that feels he is not happy so to clear the air I would like to share what we have done to this point and what we have offered to do for this customer moving forward and let you guys be the judge on if you feel we have handled the situation to the best of our ability. Our real customer on this transfer case is a vendor of which the OP placed his order thru. This changes nothing about how we handle our product but I wanted to cover that up front. We received a call from the vendor saying that his customer (after placing his order and us shipping it) wanted to change from a pass drop to a drivers drop. We got the original case back and took it apart and put it back together in a new drivers drop housing. The area that I feel we let the customer down is the fact that we sent out 1410 yokes that needed clearanced. This was the fault of TWF and I am not going to hide from this. We made a mistake. To make the mistake right we sent out flanges to the customer, asking for the yokes back (which we haven't seen). We sent the flanges at no cost to the customer. I have gone a step further and called our customer the vendor and told him that we will cover the 300 dollars that the OP had to pay to fix his drive shafts that now except a flange. We received feedback from our vendor that the customer of his (the OP) said it is running hot and making noise. My first question which still hasn't been answered was "did he put the fluid in the case". After having a ton of cases out there we have never had this problem before and that is the only thing that all of us can think of that would allow the things listed to occur. We asked to get the case back. If there is a problem we want to address it. We would also be able to tell if the case had been run with no fluid by inspecting and doing test on the gears. This requests has been denied. We offered to buy the case back from the customer if he is not happy. This too has been denied. As the owner of a company that has spent and life time standing behind what I say and taking care of my customers I don't know what else I/we can do. At the end of the day everyone wants a happy customer, us included. I want this customer to be proud to own what we feel is the best transfer case in the business. </p><p></p><p>This product gets beat on by the best and hardest drivers in the business. It is proven. Our service both before and after the sale I feel is very good and as you can see some of our customers have backed that up in this thread. We just want this and all our other customers happy and all we ask in return is the chance to make it right if there ever is a problem.</p><p></p><p>Take care,</p><p></p><p>Todd Wooten</p></blockquote><p></p>
[QUOTE="Todd Wooten, post: 559041, member: 11810"] Howdy, My name is Todd. The owner of TWF. I want to start by saying thank you. Thank you to all of our customers and thank you for all of the positive feedback that has been in this thread. When we set out to develop the HERO transfer case we had one thing in mind. Make something strong that would hold up where others had failed. I'm proud to say we have had several of them finish KOH last year and even a top 5 finish. They have been tested by some of the hardest drivers out there as far as rock bouncers, where they have and are still proving to be crazy strong. I'm going to start by saying that we have learned a few things along the way and grown from them. I feel bad that we have even one customer that feels he is not happy so to clear the air I would like to share what we have done to this point and what we have offered to do for this customer moving forward and let you guys be the judge on if you feel we have handled the situation to the best of our ability. Our real customer on this transfer case is a vendor of which the OP placed his order thru. This changes nothing about how we handle our product but I wanted to cover that up front. We received a call from the vendor saying that his customer (after placing his order and us shipping it) wanted to change from a pass drop to a drivers drop. We got the original case back and took it apart and put it back together in a new drivers drop housing. The area that I feel we let the customer down is the fact that we sent out 1410 yokes that needed clearanced. This was the fault of TWF and I am not going to hide from this. We made a mistake. To make the mistake right we sent out flanges to the customer, asking for the yokes back (which we haven't seen). We sent the flanges at no cost to the customer. I have gone a step further and called our customer the vendor and told him that we will cover the 300 dollars that the OP had to pay to fix his drive shafts that now except a flange. We received feedback from our vendor that the customer of his (the OP) said it is running hot and making noise. My first question which still hasn't been answered was "did he put the fluid in the case". After having a ton of cases out there we have never had this problem before and that is the only thing that all of us can think of that would allow the things listed to occur. We asked to get the case back. If there is a problem we want to address it. We would also be able to tell if the case had been run with no fluid by inspecting and doing test on the gears. This requests has been denied. We offered to buy the case back from the customer if he is not happy. This too has been denied. As the owner of a company that has spent and life time standing behind what I say and taking care of my customers I don't know what else I/we can do. At the end of the day everyone wants a happy customer, us included. I want this customer to be proud to own what we feel is the best transfer case in the business. This product gets beat on by the best and hardest drivers in the business. It is proven. Our service both before and after the sale I feel is very good and as you can see some of our customers have backed that up in this thread. We just want this and all our other customers happy and all we ask in return is the chance to make it right if there ever is a problem. Take care, Todd Wooten [/QUOTE]
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ANYBODY ELSE HAD TROUBLE WITH HERO TRANSFER CASE
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