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AVOID NAPA ON 96th & PACIFIC
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<blockquote data-quote="TreeClimber" data-source="post: 1337846" data-attributes="member: 16101"><p>Not at all what I'm saying. </p><p> </p><p>For example. If you come to my dealership, and ask how much a timing belt costs. The answer is $30 or $40. </p><p>But if you ask how much would it be to have the timing belt <em>INSTALLED, </em>well that's a totally different question, and it's several hundred dollars.</p><p>And if you ask how much it would be for a 60 or 90K service, that's even more money.</p><p> </p><p>Which is why I used the word naivety. <strong><em>If</em></strong> the nephew asked how much one, specific item of work costs, they *might* have accurately answered that question. And I'm not saying they did, or didn't. I'm just saying that the young man, might have thought he was asking all the right questions, and the person at the NAPA was answering to the best of his ability. </p><p> </p><p>I'm in the Sales side of the automotive business, and one of the things that has always been obvious, is that communications has never been about what I say, it's always been about what the customer HEARS. Which means, communication is not intent, but perception. </p><p> </p><p>And <strong><em>IF </em></strong>Napa said one thing, it doesn't mean that the nephew heard the same thing. </p><p> </p><p>Of course, Napa could just be a bunch of crooks and thugs. </p><p> </p><p>It's just been my experience with machine shops that I cannot have anything done for less than a bill. Most often several bills.</p><p> </p><p>Tony</p></blockquote><p></p>
[QUOTE="TreeClimber, post: 1337846, member: 16101"] Not at all what I'm saying. For example. If you come to my dealership, and ask how much a timing belt costs. The answer is $30 or $40. But if you ask how much would it be to have the timing belt [I]INSTALLED, [/I]well that's a totally different question, and it's several hundred dollars. And if you ask how much it would be for a 60 or 90K service, that's even more money. Which is why I used the word naivety. [B][I]If[/I][/B] the nephew asked how much one, specific item of work costs, they *might* have accurately answered that question. And I'm not saying they did, or didn't. I'm just saying that the young man, might have thought he was asking all the right questions, and the person at the NAPA was answering to the best of his ability. I'm in the Sales side of the automotive business, and one of the things that has always been obvious, is that communications has never been about what I say, it's always been about what the customer HEARS. Which means, communication is not intent, but perception. And [B][I]IF [/I][/B]Napa said one thing, it doesn't mean that the nephew heard the same thing. Of course, Napa could just be a bunch of crooks and thugs. It's just been my experience with machine shops that I cannot have anything done for less than a bill. Most often several bills. Tony [/QUOTE]
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