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Dirty-Max injectors
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<blockquote data-quote="BUG-E J" data-source="post: 414052" data-attributes="member: 1921"><p>Honda emails or gives a phone call first to make sure it actually is the customer. Then after a quick 5 question survey they ask if you would like the full survey. Of course the only people that want the full survey are pissed. When I started here we offered free oil changes if people would bring there surveys in blank with a self adressed envolope. Ours are based on 5 out of 5 with 3 being failing. It has **** on there like how clean is the waiting area and did we offer tv and wifi. We failed one because the customer gave us 5's on everything but waiting room cleanliness. Got 0. In the why column customer had wrote there was a screaming child in waiting area and the employees didn't bother to help out so he couldn't hear his game on his phone. I did the work on the car so it actually showed up on my score thing on Hondas site even though I got 5's on timely repair, fixed right, and cleanliness of car. We had the district rep come in and go over what all that **** ment one time and I told him surveys didn't fix cars or feed my family so he could blow them out his ass. :****:</p></blockquote><p></p>
[QUOTE="BUG-E J, post: 414052, member: 1921"] Honda emails or gives a phone call first to make sure it actually is the customer. Then after a quick 5 question survey they ask if you would like the full survey. Of course the only people that want the full survey are pissed. When I started here we offered free oil changes if people would bring there surveys in blank with a self adressed envolope. Ours are based on 5 out of 5 with 3 being failing. It has **** on there like how clean is the waiting area and did we offer tv and wifi. We failed one because the customer gave us 5's on everything but waiting room cleanliness. Got 0. In the why column customer had wrote there was a screaming child in waiting area and the employees didn't bother to help out so he couldn't hear his game on his phone. I did the work on the car so it actually showed up on my score thing on Hondas site even though I got 5's on timely repair, fixed right, and cleanliness of car. We had the district rep come in and go over what all that **** ment one time and I told him surveys didn't fix cars or feed my family so he could blow them out his ass. :****: [/QUOTE]
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