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PSC Friend or Foe???
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<blockquote data-quote="jordan7118" data-source="post: 704561" data-attributes="member: 1253"><p>I have been less than pleased with my dealings with PSC as well. When I got my rig a year and a half ago, the steering valve was really loud to me and would occasionally not turn the tires despite the steering wheel making a revolution or two on occasion. Called them up to get some help, and I more or less had to suggest solutions and ask for their input. It seemed backwards to me that I was offering troubleshooting to myself with an "expert" simply observing.</p><p></p><p>I went with the easiest, cheapest potential solution first and changed fluid to the newly-recommended Swepco 715 stuff, which I chose to source elsewhere from PSC because paying $20 for shipping on $20 worth of fluid is crazy (ended up getting free shipping on a case of 8 qts from somewhere else). No dice on fluid solving my issue. Called back up and asked about rebuilding the valve. They seemed more than happy to sell me a $450 valve but absolutely opposed to rebuilding mine, offering help with sourcing rebuild parts or help, or even identifying my valve based on THEIR part number ("we no longer sell valves from that supplier... But I can't remember who supplied that valve."). </p><p></p><p>It takes a lot for me to post about a negative experience with a vendor, but I believe they've earned this one. I rue the day that my PSC pump takes a dump and I have to deal with them again :-/</p></blockquote><p></p>
[QUOTE="jordan7118, post: 704561, member: 1253"] I have been less than pleased with my dealings with PSC as well. When I got my rig a year and a half ago, the steering valve was really loud to me and would occasionally not turn the tires despite the steering wheel making a revolution or two on occasion. Called them up to get some help, and I more or less had to suggest solutions and ask for their input. It seemed backwards to me that I was offering troubleshooting to myself with an "expert" simply observing. I went with the easiest, cheapest potential solution first and changed fluid to the newly-recommended Swepco 715 stuff, which I chose to source elsewhere from PSC because paying $20 for shipping on $20 worth of fluid is crazy (ended up getting free shipping on a case of 8 qts from somewhere else). No dice on fluid solving my issue. Called back up and asked about rebuilding the valve. They seemed more than happy to sell me a $450 valve but absolutely opposed to rebuilding mine, offering help with sourcing rebuild parts or help, or even identifying my valve based on THEIR part number ("we no longer sell valves from that supplier... But I can't remember who supplied that valve."). It takes a lot for me to post about a negative experience with a vendor, but I believe they've earned this one. I rue the day that my PSC pump takes a dump and I have to deal with them again :-/ [/QUOTE]
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