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CC disputes
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<blockquote data-quote="patooyee" data-source="post: 616227" data-attributes="member: 483"><p>I have disputed a charge with TCS Converters. The CC company called me today to get the details and then called them. They ignored the CC company as they have been me, which is the core problem. (****-quality of work is another.) After being ignored the CC company promptly issued a temporary credit to my account for the entire amount. (I'm not sure I'm using the terms credit & debit correctly.) They say that TCS has 45 days to respond. I'm guessing that this means they have debited TCS's account and are basically saying, "If you want your money back, contact us." Has anyone gone through this before? I have never had a need to dispute a charge before. I have a couple worries:</p><p></p><p>1. TCS has my converter right now. The CC company representative is a foreign guy who obviously doesn't understand the first thing about a torque converter. I'm afraid that language barrier / miscommunication may result in TCS winning the dispute. If that happens am I just out $700 + a converter?</p><p></p><p>2. If I go buy another converter somewhere else now, I guess there is still a possibility that TCS could win the dispute and I now own two converters? (Assuming TCS even ships their defective unit back to me.)</p><p></p><p>3. If I DON'T buy another converter now, I'm just on a 1.5-month hold?</p><p></p><p>Anyone got any advice?</p></blockquote><p></p>
[QUOTE="patooyee, post: 616227, member: 483"] I have disputed a charge with TCS Converters. The CC company called me today to get the details and then called them. They ignored the CC company as they have been me, which is the core problem. (****-quality of work is another.) After being ignored the CC company promptly issued a temporary credit to my account for the entire amount. (I'm not sure I'm using the terms credit & debit correctly.) They say that TCS has 45 days to respond. I'm guessing that this means they have debited TCS's account and are basically saying, "If you want your money back, contact us." Has anyone gone through this before? I have never had a need to dispute a charge before. I have a couple worries: 1. TCS has my converter right now. The CC company representative is a foreign guy who obviously doesn't understand the first thing about a torque converter. I'm afraid that language barrier / miscommunication may result in TCS winning the dispute. If that happens am I just out $700 + a converter? 2. If I go buy another converter somewhere else now, I guess there is still a possibility that TCS could win the dispute and I now own two converters? (Assuming TCS even ships their defective unit back to me.) 3. If I DON'T buy another converter now, I'm just on a 1.5-month hold? Anyone got any advice? [/QUOTE]
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