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<blockquote data-quote="blacksheep10" data-source="post: 386816" data-attributes="member: 13"><p><strong>Re: Think twice before ordering anything from Custom Splice</strong></p><p></p><p>Todd goes out a few times a year to support people at events etc. He is constantly giving ropes to good causes, will do custom stuff for you and so on. He will go the extra mile. He just finally started making his fairleads in house and his machinist stayed back from Mud Nats to take care of all of custom splice. Apparently your order fell through the cracks. Knowing Todd he will make it more than right to his detriment just to make sure you are a satisfied customer in the end. That said, I'd just refund your money, say sorry it happened this way, but I've found that a customer that gets this unhappy from a small incident is a customer I don't want. Never be happy. </p><p>We'll see what Todd does, but I'd say he'll make it right. Way to publically blast a vendor without actually talking to the vendor. You talked to a fill, and if you weren't satisfied with the answer, you go to the next level up until you are talking to THE guy that makes it happen. Instead it was easier to go on a forum and post something that might take away thousands in business. No bueno.</p></blockquote><p></p>
[QUOTE="blacksheep10, post: 386816, member: 13"] [b]Re: Think twice before ordering anything from Custom Splice[/b] Todd goes out a few times a year to support people at events etc. He is constantly giving ropes to good causes, will do custom stuff for you and so on. He will go the extra mile. He just finally started making his fairleads in house and his machinist stayed back from Mud Nats to take care of all of custom splice. Apparently your order fell through the cracks. Knowing Todd he will make it more than right to his detriment just to make sure you are a satisfied customer in the end. That said, I'd just refund your money, say sorry it happened this way, but I've found that a customer that gets this unhappy from a small incident is a customer I don't want. Never be happy. We'll see what Todd does, but I'd say he'll make it right. Way to publically blast a vendor without actually talking to the vendor. You talked to a fill, and if you weren't satisfied with the answer, you go to the next level up until you are talking to THE guy that makes it happen. Instead it was easier to go on a forum and post something that might take away thousands in business. No bueno. [/QUOTE]
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