JEEPFREEK1
Well-Known Member
So, my wife and I recently (10/25/08) a 2005 Jeep Grand Cherokee limited w 5.7L hemi for our daily driver.
We purchased the vehicle from a JEEP dealership and because the mileage was so low (27,500) we were able to qualify for the Chrysler Maximum Care Service Contract (the Chrysler "Top-of-the-line factory extended "warranty").
I recently noticed a couple issues with the vehicle regarding the computer programming for the HVAC system and the transmission control module. All of the symptoms have been addressed by Chrysler as a TSB.
The maximum care service contract that I have implicitly covers the systems that have the software "glitch".
However, when I took it to the dealer, they were not able to perform the TSB's under my service contract (Service contract doesn't cover TSB's?).
TSB's (Technical Service Bulletins) are not stated in the service plan provisions that they AREN'T covered specifically. In fact, no mention of any clause relating to TSB's exists in the policy. Neither positively stating that it isn't covered, nor explicitly stating that it IS covered.
WTF? it would take a tech like 60-90 minutes to do the computer "flashes" that are required by the TSB. But I've called Chrysler's service contract # and went round and round with them.
I just don't get it. To me, the logic is simple. If the system as a whole is covered (HVAC system is covered by contract), then shouldn't the individual components and computer programming that MAKE UP that system be covered?
Heck, my $100 deductible would cover most of the labor cost for the TSB's I'm seeking. No parts would be necessary.
However, I asked the chrysler contract reps if the system didn't work AT ALL, would the parts be covered. The answer was YES.
?????
They won't correct the issue via a TSB (cheap for them), but they would cover the system if it was not working at all (spendy for them).
All I know is that for a company that is on the rocks, in an INDUSTRY that is on the rocks, you would think they'd be interested in taking care of a returning and loyal customer (who now owns 3 Jeep vehicles).
So, here it is.. my service contract deductible is 100 per visit. I'd like to have as many missing/needed TSB's flashed/performed at the same time.
What dealership is willing to stand behind what they sell and take care of me?
I just sank myself into a loan on this vehicle, and i would hope that Jeep/Chrysler would stand behind their products. I purchased a very nice vehicle with low mileage and bought the high-end warranty to keep it running like new.
My feeling is that agreeing to pay my deductible is standing by my part of the deal. Why aren't they standing by their part? A little courtesy would go a long way. At this point, I'm sure there is room for a dealership to be willing to go to bat for a guy to earn a repeat customer.
If the dealership's tech department can tell the chrysler contract people that the requested service is justifiable, then it should be covered.
If not, anyone have a Chrysler starscan tool and want to make $100 on the side?
Please message me back!
Thanks!
We purchased the vehicle from a JEEP dealership and because the mileage was so low (27,500) we were able to qualify for the Chrysler Maximum Care Service Contract (the Chrysler "Top-of-the-line factory extended "warranty").
I recently noticed a couple issues with the vehicle regarding the computer programming for the HVAC system and the transmission control module. All of the symptoms have been addressed by Chrysler as a TSB.
The maximum care service contract that I have implicitly covers the systems that have the software "glitch".
However, when I took it to the dealer, they were not able to perform the TSB's under my service contract (Service contract doesn't cover TSB's?).
TSB's (Technical Service Bulletins) are not stated in the service plan provisions that they AREN'T covered specifically. In fact, no mention of any clause relating to TSB's exists in the policy. Neither positively stating that it isn't covered, nor explicitly stating that it IS covered.
WTF? it would take a tech like 60-90 minutes to do the computer "flashes" that are required by the TSB. But I've called Chrysler's service contract # and went round and round with them.
I just don't get it. To me, the logic is simple. If the system as a whole is covered (HVAC system is covered by contract), then shouldn't the individual components and computer programming that MAKE UP that system be covered?
Heck, my $100 deductible would cover most of the labor cost for the TSB's I'm seeking. No parts would be necessary.
However, I asked the chrysler contract reps if the system didn't work AT ALL, would the parts be covered. The answer was YES.
?????
They won't correct the issue via a TSB (cheap for them), but they would cover the system if it was not working at all (spendy for them).
All I know is that for a company that is on the rocks, in an INDUSTRY that is on the rocks, you would think they'd be interested in taking care of a returning and loyal customer (who now owns 3 Jeep vehicles).
So, here it is.. my service contract deductible is 100 per visit. I'd like to have as many missing/needed TSB's flashed/performed at the same time.
What dealership is willing to stand behind what they sell and take care of me?
I just sank myself into a loan on this vehicle, and i would hope that Jeep/Chrysler would stand behind their products. I purchased a very nice vehicle with low mileage and bought the high-end warranty to keep it running like new.
My feeling is that agreeing to pay my deductible is standing by my part of the deal. Why aren't they standing by their part? A little courtesy would go a long way. At this point, I'm sure there is room for a dealership to be willing to go to bat for a guy to earn a repeat customer.
If the dealership's tech department can tell the chrysler contract people that the requested service is justifiable, then it should be covered.
If not, anyone have a Chrysler starscan tool and want to make $100 on the side?
Please message me back!
Thanks!