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<blockquote data-quote="patooyee" data-source="post: 515285" data-attributes="member: 483"><p>Just an update:</p><p></p><p>I limped by on the shitty mower for the rest of last season and then tried to use it again this season. It no longer starts with the push button OR rip cord. So I finally took it in to use the extended warranty. They told me there would be a $50 inspection fee and repair would be performed up to $175 without my permission. I was like, what did I buy the warranty for then? They said it would be 5-7 business days and they would call me. 7 days went by, no call, so I call the 800 number they gave me which goes to their customer service center in China where no one speaks Engrish. There they told me that my mower had departed the Sears store that I dropped it off at that day, had been sitting the entire time. 7 more days go by and I call back again. It is now at the "wepair" center waiting on parts ordered. They are unable to tell me what parts or how long they are expected to take, or even if they plan to charge me for the "wepais." I asked how I would know when I could have my mower back and they literally told me, "When it is wepaid you wiw weceive it back." I asked to speak to a manager. They said they could not connect me to one but they would escalate my call to one who would call me back within 24 hours.</p><p></p><p>I will never buy a Craftsman mower again. If they send this bitch back with a bill I'm just going to let them keep it. It's not worth the $50 inspection fee much less anything else.</p></blockquote><p></p>
[QUOTE="patooyee, post: 515285, member: 483"] Just an update: I limped by on the shitty mower for the rest of last season and then tried to use it again this season. It no longer starts with the push button OR rip cord. So I finally took it in to use the extended warranty. They told me there would be a $50 inspection fee and repair would be performed up to $175 without my permission. I was like, what did I buy the warranty for then? They said it would be 5-7 business days and they would call me. 7 days went by, no call, so I call the 800 number they gave me which goes to their customer service center in China where no one speaks Engrish. There they told me that my mower had departed the Sears store that I dropped it off at that day, had been sitting the entire time. 7 more days go by and I call back again. It is now at the "wepair" center waiting on parts ordered. They are unable to tell me what parts or how long they are expected to take, or even if they plan to charge me for the "wepais." I asked how I would know when I could have my mower back and they literally told me, "When it is wepaid you wiw weceive it back." I asked to speak to a manager. They said they could not connect me to one but they would escalate my call to one who would call me back within 24 hours. I will never buy a Craftsman mower again. If they send this bitch back with a bill I'm just going to let them keep it. It's not worth the $50 inspection fee much less anything else. [/QUOTE]
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