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<blockquote data-quote="ftoy516" data-source="post: 607844" data-attributes="member: 6879"><p>After thinking about this more i decided to give the park a call and just express some of the frustrations that I encountered this past weekend. </p><p></p><p>The way i look at this kind of thing is that if they don't hear feedback whether it is Positive or Negative the staff may not be aware of what is going on and they can take this information and make things better. </p><p></p><p>When i called the phone number to the General Store was not working so i called the Campgrounds number, the lady that answered the phone was very nice and said that she was the public relations person for the park....so i informed her of the experience that i had with the security, i also stated to her that if the security folks took a more positive approach to the customers that things would be better received by the parties involved. i was informed by the lady i was talking to that they have heard some of these same things in the past about their security. i told her that this was my first trip to the park and i loved the experience except for this aspect, and i also made sure she knew that i understood the need for a higher level of security during an event, However, the security folks could use a more common sense approach to dealing with the public. WHICH IS A WIN WIN. When people have a good experience at a park they will be more willing to tell others what a great place it is and how they enjoyed going there (for example AOP) but if you have a bad experience you will tell far more people about the bad experience.</p><p></p><p>it is my opinion that if people express this to the park the more feedback they get about the security it may help with their interactions with the folks that are paying to enjoy this great place which ultimately helps pay their paychecks.</p><p></p><p>i will go back and hope to in the near future, and i hope this changes...i think if they hear respectful feedback they will change this image.</p></blockquote><p></p>
[QUOTE="ftoy516, post: 607844, member: 6879"] After thinking about this more i decided to give the park a call and just express some of the frustrations that I encountered this past weekend. The way i look at this kind of thing is that if they don't hear feedback whether it is Positive or Negative the staff may not be aware of what is going on and they can take this information and make things better. When i called the phone number to the General Store was not working so i called the Campgrounds number, the lady that answered the phone was very nice and said that she was the public relations person for the park....so i informed her of the experience that i had with the security, i also stated to her that if the security folks took a more positive approach to the customers that things would be better received by the parties involved. i was informed by the lady i was talking to that they have heard some of these same things in the past about their security. i told her that this was my first trip to the park and i loved the experience except for this aspect, and i also made sure she knew that i understood the need for a higher level of security during an event, However, the security folks could use a more common sense approach to dealing with the public. WHICH IS A WIN WIN. When people have a good experience at a park they will be more willing to tell others what a great place it is and how they enjoyed going there (for example AOP) but if you have a bad experience you will tell far more people about the bad experience. it is my opinion that if people express this to the park the more feedback they get about the security it may help with their interactions with the folks that are paying to enjoy this great place which ultimately helps pay their paychecks. i will go back and hope to in the near future, and i hope this changes...i think if they hear respectful feedback they will change this image. [/QUOTE]
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