I haven't run my FOA's yet but there were no issues getting them. I have 4 bumps from them, too. Two of them had defects from the factory and they sent me two new ones ASAP and let me keep the defect ones which were still perfectly functional. Every time I've ever contacted motochris on Pirate he PM's me back within minutes or hours. I haven't been in a situation where I needed feedback immediately yet, and having a phone contact available would be nice for that as oppossed to a phon number with an answering machine that never gets returned. Most of the time though I don't have time to talk on the phone and I prefer just a direct, no BS correspondence via email or PM anyway. None of that, "How you doin, how's the weather," bullshit.
When I bought my shocks I wouldn't have been able to afford any other brand. I would still be rocking air shocks if it weren't for FOA. Now I probably could afford another brand but I'm still not sure that I would want to dump that much into them anyway. I'm happy with the value of my purchase for now.
J. J.