skipnrocks
Well-Known Member
So let me start this post with saying I have bought 5 systems from them in the past without issue. Now comes my most recent experience. The down and dirty is this, I ordered a ps pump, over drive pulley, and remote resivoir. I had two phone calls and during each I was quoted 220, 45 ish, and 215 restively. When the items shipped last friday I didnt get an email from PSC, or an invoice, I got a call from my cc about an $810 charge from PSC. I was surprised so I called and of course they were closed. So I sent a personal email, and one through their general website and heard nothing back so I sent a follow up email this morning and heard back from the sales man. His response was here is a invoice look it over and let me know what isnt right. So I looked it over and first off the pump was priced at 480, second there is a pressure line kit for 85 I didnt order. So I emailed back and let him know the mistakes and he says well you needed a CBR pump instead, I said that is what your originally told me I wrote it down so I could look up mods for my OEM CB pump to use it as a spare. I let him know I was frustrated and confused as to why he billed me for something I didnt order, and secondly charged me over double for a pump he had quoted me two times at the same price. And since then I got no response.
So here is my question to you guys. If I were him I would have admitted my error and made some attempt to make it right, but what is a fair expectation at this point. Or is it a just what is done is done and learn your lesson moving forward?
On a side note with this same salesman I called him last Wednesday when I found out my oem pump wasnt going to hack it I told him I was concerned in getting it in time and asked for two day shipping with maybe getting a price on overnight due to a trip to moab leaving this Thursday. He said there was a chance it wouldnt ship till monday and wanted to know when the absolute latest I could have it by would be, I let him know wednesday but hoped to have it much earlier so I could troubleshoot anything else that needed it. I got an email from UPS when it shipped on friday showing he shipped it ground. I called him to see if he could get it fixed as I had asked for two day. His response was its on the truck you can call them and see.
I had never had an experience anything like this ever with PSC and wonder what I should do.
So here is my question to you guys. If I were him I would have admitted my error and made some attempt to make it right, but what is a fair expectation at this point. Or is it a just what is done is done and learn your lesson moving forward?
On a side note with this same salesman I called him last Wednesday when I found out my oem pump wasnt going to hack it I told him I was concerned in getting it in time and asked for two day shipping with maybe getting a price on overnight due to a trip to moab leaving this Thursday. He said there was a chance it wouldnt ship till monday and wanted to know when the absolute latest I could have it by would be, I let him know wednesday but hoped to have it much earlier so I could troubleshoot anything else that needed it. I got an email from UPS when it shipped on friday showing he shipped it ground. I called him to see if he could get it fixed as I had asked for two day. His response was its on the truck you can call them and see.
I had never had an experience anything like this ever with PSC and wonder what I should do.