I have solenoid problems with mine too, and I actually broke the damn thing the first time using it. I called them, and they talked me thru tearing it down and we thought I fixed it (it actually worked, just with no load). First attempt with a load, same thing. Called again and they want me to pull it off again to just tear into it again. Im not a Smittybilt winch mechanic, am I?
Broken issue Im having- I go to spool it in with a load and it just doesnt grab. The spool will spin, but just "clanks" and doesnt grab to actually spool the cable in